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Important Phone Numbers
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Member Services: 1-877-7NJ-HEALTH
(1-877-765-4325)
You can call Horizon NJ Health 24 hours a day, seven days a week
with questions and/or concerns regarding your membership and/or
benefits managed by Horizon NJ Health. Hearing- and speech-impaired
members may use their TDD/TTY equipment or service to call our TDD/TTY
toll-free line at 1-800-654-5505.
Physician and Health Care Hotline:
1-800-682-9091
Physicians may call our Physician and Health Care Hotline 24 hours a
day, seven days a week with questions and/or concerns regarding
Horizon NJ Health, a member, or other issues. Our representatives
will be happy to assist you.
Utilization Management:
1-800-682-9094
If you are a Physician seeking prior authorization or are in need of
other assistance concerning a member's treatment, call our
Utilization Management Hotline (8:00 a.m. to 8:00 p.m.) seven days a
week.
Case Management: 1-800-682-9094
Physicians may call the Case Management Hotline in cases of
emergency. If you are a physician who needs to speak with a Case
Manager regarding an emergency with a member's care, please call our
Case Management Hotline (8:00 a.m. to 8:00 p.m.) seven days a week.
Social Case Management:
1-800-656-3729
Members in need of special assistance with issues, such as housing,
food, substance abuse, domestic violence, etc., can call our Social
Case Management Hotline. Our team of certified/licensed social
workers may be able to help. If you are a physician, family member,
friend, or someone concerned about a member in need of special
services, please call our Social Case Management Hotline.
Mom's GEMS Prenatal Program:
1-800-682-9094
Contact the Horizon NJ Health Mom's GEMS Program toll free at
1-800-682-9094. Hearing- and speech-impaired members may use their
TDD/TTY equipment or service to call our TDD/TTY toll-free line at
1-800-654-5505.
CHAMPS — Preventive Health and
Wellness Program for Children and Adolescents: 1-800-682-9094
For information about the CHAMPS Program, call the CHAMPS Department
toll free at 1-800-682-9094. Hearing- and speech-impaired members
may use their TDD/TTY equipment or service to call our TDD/TTY
toll-free line at 1-800-654-5505.
Asthma "Breathe Easy" Program:
1-800-682-9094
The Asthma "Breathe Easy" Program is open to members of any age.
Call Horizon NJ Health's Asthma "Breathe Easy" Program toll free at
1-800-682-9094 to join. Hearing- and speech-impaired members may use
their TDD/TTY equipment or service to call our TDD/TTY toll-free
line at 1-800-654-5505.
Congestive Heart Failure Program:
1-800-682-9094
To find out more about the Congestive Heart Failure (CHF) Program,
talk with your Primary Care Physician (PCP) or call Horizon NJ
Health toll free at 1-800-682-9094 and ask for the CHF Program.
Hearing- and speech-impaired members may use their TDD/TTY equipment
or service to call our TDD/TTY toll-free line at 1-800-654-5505.
Diabetes Management Program:
1-800-682-9094
For more information about the program, call toll free
1-800-682-9094 and ask for the Diabetes Management Program or talk
to your doctor. Hearing- and speech-impaired members may use their
TDD/TTY equipment or service to call our TDD/TTY toll-free line at
1-800-654-5505.
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